Administrative professionals and office managers are the backbone of offices everywhere. They keep office settings running smoothly and perform a multitude of tasks from setting appointments to record keeping, from computer usage to customer service. In small and medium sized companies the task is often given to the corporation's accountant or bookkeeper.
CWA can help your office administration by implementing basic guidelines around the main areas of interest:
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- Employment and office policies: It is important to have rules and policy manuals regarding employees and office procedures to prevent and solve problems. Having a plan or a policy for conflict resolution will help everyone navigate through a disagreement in a professional manner.
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- Project management: Knowing when things have to be completed and by whom gives everyone a clear idea of what's ahead.
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- Equipment and furniture requirements: You don't need every piece of modern office equipment to run a smooth operation. But you do need certain products that are going to optimize people's performance.
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- Office communications: Knowing how and when to communicate key information is vital to successful office management.
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- Understanding the business and its people: The more is known about how the company works and what people are doing to build business, fulfill customer needs, meet deadlines, and perform their duties, the easier it is to create and sustain an environment that fosters success.
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